Customer Testimonials
I had my Discovery flatbedded to Land Rover Tampa late Saturday afternoon due to a blown radiator in the middle of traffic. Service answered, surprisingly at 3:30pm. I spoke to Khristina Fortunato, a service consultant and explained my issue. She helped me through the process and set up an appointment for the following Monday. She assisted me throughout the entire repair, following up, giving updates, and negotiating a reasonable price for the new parts and install. Even got me picked up by her courtesy car to retrieve my car when it was complete a couple days after. Very professional, very ... Read More Google - Nov 13, 2026
The customer service I received from my advisor Khristina Fortunato was second to none. I highly recommend getting all your services done at this location. The experience from beginning to end was flawless.
Rory and Fernando are Amazing! Thank you for both for your professional and prompt assistance.
I am very happy with their service. Useful video to explain situation and repair. Rory assisted me professionally in all the stages and they kindly gave me a loaner car for the time needed. Thank you so mich
Customer service and communication was excellent!!
Ambi provided excellent customer service!
I left this dealership feeling misled and disappointed. GAP coverage was presented to me as approximately $15 a month, but my finance paperwork showed a $1,500 charge. Financed over 72 months at 5.34%, that works out to about $24.39 a month, including interest—a significant difference from what I was told.
That discrepancy, along with my concerns about the extended warranty, made me lose trust in the entire transaction. Although the GAP coverage and extended warranty were removed, that did not erase the frustration or restore my confidence. When I asked to undo the purchase, the dealership refused, and I felt my concerns were dismissed ... Read More Google - Nov 9, 2026
I purchased a 2016 LR4 from this dealership and made the mistake of allowing myself to be talked out of a Pre-Purchase Inspection conducted by an outside specialist before signing for the vehicle. Forrest made it sound like the Service Department had taken great care of the vehicle, so to my surprise - when I brought it in to a Euro Specialist mechanic for an inspection, I was told the LR4 needs $23k in repairs. More than I even paid for the vechicle. Of course I did not expect a perfect vehicle - it is 10 years old and has 124k miles, ... Read More DealerRater - Nov 9, 2026
Great to work with Rory. Had my windshield replaced due to a crack from rock and they made it very easy for me. Free shuttle home too!! Thank you guys!!
My service coordinator Rory Larken is amazing and patient.
I appreciate all the customer service from Rory. he is always pleasant and quick to return calls.
If I could give zero I would. Brought the defender in for a repair. They let it sit on the lot for a week without even looking at it. I had to call and ask what was going on, to which they said “oh you had to schedule ANOTHER appt”. Um? Is that not the purpose of those reps? So then “he schedules another appt”. Then they had to order parts, ect. Meanwhile, they gave a hard time about a loaner, literally coming to our home to pick it up because “they needed it”. Never again. We were considering adding ... Read More Google - Nov 5, 2026
Jacob was awesome and extremely professional. Dealership is very well run and comfortable...I would work with them again on my next car purchase!
Sam was very responsive. Sam was the only service rep in the are and he stopped what he was doing to see how he could help me. Explained the next steps, checked my vehicle in and requested valet to return me to my office. Over and above.
The guys at Land Rover were very easy to deal with. We did all the paperwork digitally and they even came and delivered the vehicle.
My 2024 Rang Rover was towed there on a Friday. I called on Saturday to get an update. I got a text from someone the next week telling me who my service person was. I called a couple days later and was told they are backed up. After 5 days I still had not received a call from service. I texted the number that originally texted me and the response was sorry but they are backed up. After 10 days I got a text with a video attachment saying it was done and a description of what they did but I couldn’t ... Read More Google - Oct 28, 2026
Dave Freeman was a great help in this deal I recommend this dealership to anyone
Great saleman made me and wife feel comfortable and worked with up through the whole process of purchasing a new vehicle.
Great experience with Kristina! Vehicle drives like new.
They performed the maintenance as expected and thid brand is typically overpriced for simple maintenance. They provided me a loner (VW) which is helpful. They were unable to find the source of a persistent noise that can easily be reproduced if they would take the time.
Sam took charge and provided a hands-on approach to share what was wrong with my car. He also shared some things that I was unaware of, and he provided a solution and a contact so I could get car touched up. He really made me feel like he cared about my concerns. I am very grateful for Sam.
There were some scheduling discrepancies initially. However, Sam stepped in to assist and the work was completed with friendly, prompt, and effective service. My Velar is running like new again and they even washed her for me. Well done!
Best service department! Cannot recommend them enough!
I must say that my last visit to the dealership was excellent, The person who took care of my issue with Sam. He was very knowledgeable and throughout my visit. I had nothing but praise for Sam. I would prefer to deal with Sam always
I was already a previous client of Land Rover Tampa, but I recently came in to buy a new vehicle and had the pleasure of working with Forrest Flemming. He was so attentive, patient, professional, and kind throughout the entire experience. The entire experience from start to finish was seamless and stress-free. I have nothing but incredible things to say about this location, their staff, and the experiences I always have when I come in. 10/10!!
Second time having Christina as my service rep and she is incredibly attentive,helpful and communicative. Appreciate her service driven approach
Rory in the Service Department is the best. Love my Range Rover Sport.
We purchased a new Land Rover Defender 7 months ago. After driving it for a few weeks the front driver side tire started losing pressure while I was driving on the expressway out of town. By the time I was able to pull off it was completely flat stranding me for almost 3 hours. Once the Land Rover Roadside Assistant evaluated the tire he determined that it had a plug in it. So we purchased a near $100,000 new vehicle that came with a PLUGGED TIRE. We immediately contacted Landrover and only asked for reimbursement for the tire we had to replace, about $400. ... Read More Google - Oct 21, 2026
Fantastic Experience! My service advisor was friendly, kind, and responsive. The information was straight forward and kept me informed throughout the process.
This is the fourth car I’ve purchased through my sales person Dave Freedman. They always make everything so seamless. Extremely professional, they were very fair with the pricing they offered and also what they gave me for my trade-in. I will continue purchasing from Land Rover Tampa
Jerry is an amazing advisor! He always takes great care of us, is incredibly friendly and professional, and keeps us updated every step of the way throughout the repair process. We truly appreciate his excellent service and highly recommend him!
Great service. Knowledgeable and goes out of the way to take care of cut.
Great service!!!
Dave running the office and jerry communicating with me from service was professional and efficient
Same as awesome always communicative goes above and beyond and he really cares about what he’s doing answers all my questions and it’s truly supportive of the process
I was shopping for a car and found one that I really liked on the website for Land Rover of Tampa. I never really bought a car by just going on the website before but thought I would try it. I live in PA and in FL so I needed to find a car before I landed in Fl. My car got rear ended at a stop light and was totaled. The salesman David Freedman was very helpful and got me all the answers I needed to know and went above and beyond to help through the purchase of my ... Read More DealerRater - Oct 15, 2026
Sam Falbo is the best service advisor in the industry. The car always is taken care of in the highest manner thank you
Sam was wonderful to work with. He communicated frequently and thoughtfully. The techician sent a video which was a nice touch.
I complained to the Service specialist that the car is changing height at lights. This concern was raised when taking the car for servicing. Since they didn’t have a loaner they serviced the car without checking and fixing the problem till it got worse and broke the compressor That’s why I had to replace both front air suspension struts and the compressor. An $8000 repair was finally done in $6700 The service specialist was very poorly responsive. It is like texting to a nameless and faceless entity Land Rover Tampa Very frustrating experience
Once again a great experience with Land Rover Tampa, and Sam Falbo and entire Service Team. they took the time to review the needed service and went the extra mile with a thorough multi-point inspection which uncovered a warranty item repair that saved me over $800.00. Kept me informed along the way and delivered my vehicle back to me cleaner than when it went it. Highly Recommend!
Jerry In Service with Land Rover is the best
I had my vehicle towed here on a Friday and it sat for 4 days before they even looked at it. I called asking for a loaner vehicle which I was never provided with one or any assistance with getting a rental from their Enterprise Rental on property. When I went in a Thursday afternoon my vehicle was looked at at 1:00pm and I was sent a video from the technician about starting with replacing the battery and that my service advisor should be reaching out to me shortly that never happened. I got off work and went there about 445pm ... Read More Google - Oct 11, 2026
Drew provided excellent and friendly service! Drew was also very knowledgeable about the Land Rover Discovery Sport I purchased! Very friendly staff!
Dealer kept the cat for too long for a minor repair. Car was returned not cleaned.
Great dealership amazing staff my Service Adviser. Jerry is one of the best I have ever had.
I had a great experience with the service department, and I especially want to recognize the service manager. Khristina was professional, knowledgeable, and genuinely helpful throughout the entire process. She took the time to explain everything clearly, kept me informed, and made sure my concerns were addressed. It’s refreshing to receive this level of customer service. I truly appreciate her professionalism and would definitely recommend her and the service team to others.
Land Rover always takes great care of me.
Sam is vary knowledgeable and customer friendly. Highly recommend him and your store.
Sam was awesome.
I had a fantastic experience at Land Rover Tampa! Oriana Sanchez, Victor Young, and Fernando Ortega were all wonderful to work with and made the entire process smooth, easy, and enjoyable. They were professional and helpful, and they made sure I felt taken care of every step of the way. I’m absolutely loving my 2025 Land Rover Defender and couldn’t be happier with my experience. I highly recommend Land Rover Tampa and especially Oriana, Victor, and Fernando. Thank you all for making this such a great experience!
I took my vehicle in at the appointment time and was promised a loaner Range Rover vehicle. Once I went through all the process, I was told they did not have a loaner for me and they had to go through enterprise. I was given a small Kia. Two days later, they found me a Range Rover vehicle however I had to drive back to Tampa from St Pete in order to get it because their driver could not exchange the vehicle due to some insurance issue. Once my vehicle was “fixed” And they went to pick their loaner up ... Read More Google - Oct 2, 2026
Sara Dechent was a superb sales representative. She understood my needs and vehicle specifications.
I have consistently been disappointed with my experiences at Land Rover Tampa. The biggest issues have been the lack of communication and overall customer service. I’m currently on my third Range Rover and have brought my vehicles here for service over the years, yet I have never felt particularly valued or well taken care of. It’s the closest LRJ dealership to me.
Most recently, my Range Rover Sport was in for service for approximately a week, and I was placed in a Hyundai Tucson rental. I understand that loaner availability can be limited, but when I reached out ... Read More Google - Sep 30, 2026
I had an amazing experience at Land Rover, purchasing my 2025 Defender. Oriana Sanchez and Victor Young were amazing to work with.
Great service with accurate estimates
This place does not feel like a dealership. It feels more like a family. They treat you really well. They’re always pay attention to everything you need my Service Adviser. Jerry is one of the best I have ever had.
I like Sam in Parts and service he make everything easy and simple he also explained everything that’s being done to your vehicle.
After spending over $4,300 on service and brakes for my two-year-old car, I got on the highway and immediately received an alert that my tires were low on air. I immediately called and left a message for my service advisor, but never received a return call. My husband ended up checking the tires and found that they were all at 38 PSI, even though they should have been at 50 PSI. I later called and explained the situation to another service representative, who told me that a manager would contact me. Once again, I never received a call back. Also, when I arrived ... Read More DealerRater - Sep 25, 2026
Great experience. Felicia was easy to work with, and I felt very fair during negotiations.
I will only use them for all my EURO vehicles They make my daughter and I feel like family. From sales to service. A lifetime customer
Jerry is the best! He always takes amazing care of us and provides clear expectations about what is going to happen with the vehicle.
Strong service and Rory is great! Great communication and follow through. Ethical and focused on the customer.
Went in and looked at a used truck. After the drive and call to the dealership the truck had almost 5000 more miles on it than stated on the internet. Also had part of a tow package from being towed behind an RV attached to it but without the additional parts to either a, be able to be used or having the old stuff removed and the damaged bumpers in the front replaced. Then try to tell me that an almost $3,000 package was already installed on the vehicle when there was still dust and dirt in the truck as if it ... Read More Google - Sep 17, 2026
Drew was a great salesman the only issue was with dealing with finance and having to feel like I had to get a warranty and when changing my mind, the mistakes that were made for the pricing seemed to be purposefully and not genuine!
The whole experience was great. The manager was very understanding. we are happy with the whole process.
Kristina Fortunato was an excellent service representative. Take care of a timely manner and very friendly.
Is the service advisor, Jerry Lovins, who makes this dealership a five star place to bring my car for service.
Rating is 99% driven by our service advisor, Jerry Lovins. He's amazing and the main reason we continue to return to Land Rover Tampa for our repairs.
Friendly and very efficient service team. They always do a great job each visit. The shuttle service is a plus.
Extremely disappointed doesn't even begin to describe my experience with the Service department. My car is less than a year old and within 2 days of my annual maintenance service (including tire rotation and alignment), a part broke such that my car had to be towed in to the dealership. Now following the 3 weeks it took to fix, within days, I am dealing with additional issues that will result in additional time at the dealership to fix.
Service work is sloppy, and the attention to detail and communcation are severely lacking. We bought a Range Rover expecting a certain level ... Read More Google - Sep 7, 2026
Sam is fantastic. He is very caring and great at communication. My Range Rover was unfortunately misbehaving. On a Friday morning, it would not start, but the battery was fine (only 4 months old). So, I had it towed to the dealership. Of course, it started fine at the dealership. Monday morning, same issue. Once more, towed it to the dealership. Sam provided me with a loaner car. Again, the car started at the dealership! Finally on Thursday, it wouldn't start. They ran the diagnostics and it turns out there was corrosion on the cable from the battery to the ... Read More DealerRater - Sep 7, 2026
Would like to compliment Jerry Lovins for his extraordinary service. He always goes out his way to accommodate any services I need on two vehicles. Thank you Jerry !!!
The service advisor had very little knowledge of the product took over a month to get an answer and was extremely rude
He was very professional, efficient and highly knowledgeable Gerald made the overall experience very smooth
He was very professional, efficient and highly knowledgeable Gerald made the overall experience very smooth
The service is always wonderful and they fit me in within 30 mins of walking in with a nail in my tire
We always get great service at this dealership, Sam always takes great care of us.
Great experience! The staff was great, the process was easy and convenient. Would definitely buy from them again.
I really enjoyed the salesman. He knew exactly what I needed and the process was not drawn out. I knew what I wanted and he answered all my questions.
My total customer service experience with the people and staff at Land Rover Tampa has been Outstanding. Additional appreciation and kudos for their 'Service Department'.
They have ruined my Range Rover. Suffice to say caveat emptor. I se e no reason to fill anything else out as they just erase what I post! These are not people you can do business with.
Bought a brand new Sport there and the window wouldn't seal so there is a loud air noise every time you go over 35 mph. The answer is we know about the issue but nothing we can do. Very frustrating.
We were from out of town and Sam Falbo did an excellent job facilitating our service repair (at the Tampa FL Dealership)!!
Took care of everything for us in 1 afternoon. Made the process easy ehich was much appreciated